Privacy Policy

Definitions

  • Client: Any professional or capable individual as defined in articles 1123 and following of the Civil Code, or legal entity, who visits the website governed by these general terms and conditions.
  • Services and Offerings: What https://luxfactory.com/ provides to its clients.
  • Content: All components making up the information on the Site, including text, images, videos.
  • Client Information: Hereinafter referred to as “Information,” meaning all personal data that may be held by https://luxfactory.com/ for account management, client relations, and for analytics and statistical purposes.
  • User: Internet user connecting to and using the aforementioned site.
  • Personal Information: “Information that allows, in any form whatsoever, directly or indirectly, the identification of the individuals to whom it applies” (Article 4 of Law No. 78-17 of January 6, 1978).

The terms “personal data,” “data subject,” “processor,” and “sensitive data” have the meanings defined by the General Data Protection Regulation (GDPR: No. 2016-679).

Website Presentation

In accordance with Article 6 of Law No. 2004-575 of June 21, 2004 on confidence in the digital economy, users of https://luxfactory.com/ are informed of the identities of those involved in its development and upkeep:

  • Owner: SA LUXFACTORY – VAT: LU19310059 – 47, boulevard Joseph II L-1840 Luxembourg
  • Publication Manager: direction@luxfactory.com – +352 20 60 03 41
  • Webmaster: LUXFACTORY S.A. – direction@luxfactory.com
  • Hosting Provider: https://done.lu – 1, rue Pletzer L-8080 Bertrange +352 20211033
  • Data Protection Officer: Christophe Tribouillard – direction@luxfactory.com

Terms of Use

The Site is an intellectual creation protected by applicable intellectual property laws and international regulations. Clients may not reuse, transfer, or exploit any part of the content or work on the Site for their own benefit without authorization.

Using the website implies full and complete acceptance of the general terms of use as described. These terms may be amended at any time, and users are encouraged to consult them regularly.

The site is normally accessible at all times. However, https://luxfactory.com/ may decide on maintenance interruptions and will strive to notify users in advance. Legal notices may also be modified and are binding on the user.

Description of Services

The site aims to provide information about all the company’s activities. https://luxfactory.com/ makes every effort to ensure the information is accurate but cannot be held responsible for omissions, inaccuracies, or outdated info provided by third-party partners.

All content is indicative and subject to change. The information is not exhaustive and may have changed since publication.

Technical Data Limitations

The site uses JavaScript technology. The website is not liable for material damage related to its use. Users agree to use up-to-date hardware and browsers free from viruses. Hosting is done in the EU per GDPR compliance.

Hosting is ensured 24/7 but may be interrupted for maintenance or infrastructure improvements. Neither the site nor the host can be held liable for internet or telecommunication issues.

Intellectual Property

https://luxfactory.com/ holds all intellectual property rights for the site and its content. Any reproduction, representation, modification, publication, or adaptation, in whole or part, is prohibited without prior written consent.

Unauthorized use will be considered infringement and prosecuted under Articles L.335-2 and following of the Intellectual Property Code.

Liability Limitations

https://luxfactory.com/ is responsible for the published content quality and accuracy but is not liable for:

  • Direct or indirect damage to user equipment due to outdated hardware or browser bugs
  • Indirect damages (e.g. loss of business or opportunity) related to site usage

Interactive spaces (e.g. contact forms) are available and may be moderated or deleted without notice if illegal content is submitted (e.g. racist, defamatory, or pornographic remarks).

Personal Data Management

7.1 Data Collection Responsibility

Personal data collected during account creation and navigation is managed by LUXFACTORY, represented by Christophe Tribouillard.

LUXFACTORY commits to legal compliance and ensures the accuracy and relevance of personal data processed.

7.2 Purpose of Data Collection

Data may be processed for:

  • Website navigation, service tracking: connection data, billing, order history
  • Fraud prevention: device info, IP, masked password
  • Site improvement: navigation data
  • Optional satisfaction surveys: email
  • Communication campaigns: phone number, email

Data is not sold and is used only for legitimate or analytical purposes.

7.3 Rights of Access, Rectification, and Objection

Under GDPR, users have rights to:

  • Access, correct, update, complete, delete their personal data (Articles 15–17 GDPR)
  • Withdraw consent anytime
  • Limit or object to data processing (Articles 18, 21 GDPR)
  • Port data (Article 20 GDPR)
  • Define how their data should be handled after death

Requests should be sent in writing with a copy of an ID to:

LUXFACTORY – DPO, Christophe Tribouillard
47, boulevard Joseph II L-1840 Luxembourg.

Complaints can be submitted to the CNIL: https://www.cnil.fr/fr/plaintes

7.4 Data Confidentiality

LUXFACTORY will not transfer personal data outside the EU without informing clients and ensuring GDPR-compliant safeguards.

In case of a data breach, users will be notified with corrective measures taken.

Personal data may be processed by subsidiaries and subcontractors exclusively for the purposes stated in this policy.

Incident Notification

Despite all security efforts, no method is 100% secure. If a breach occurs, users will be informed quickly and guided on next steps. LUXFACTORY complies with legal obligations and supports users in meeting their own regulatory requirements.

No user data is published, exchanged, or sold without consent—except in the case of business acquisition, in which case the new owner will adhere to the same commitments.

Security Measures

Personal and health data are protected using standard security measures like firewalls, pseudonymization, encryption, and passwords.

All reasonable steps are taken to prevent loss, misuse, unauthorized access, disclosure, or destruction of personal data.

Hyperlinks, Cookies, and Web Tags

The site may contain links to other sites, with permission. LUXFACTORY is not responsible for their content.

9.1 Cookies

Cookies are small data files stored on your device. They collect data such as domain name, browser, OS, time and date of access. Cookies do not damage your device.

Cookies are used for improving content and navigation. You can disable them in your browser, though this may reduce access to certain features.

9.2 Web Tags

Web tags (also known as GIFs, trackers) may be used for analyzing site effectiveness and user behavior. These may be deployed by third-party analytics providers, potentially storing data (including IP address) in foreign countries.

Applicable Law and Jurisdiction

Any dispute related to the site is subject to French law. Exclusive jurisdiction is granted to the competent courts of Luxembourg, unless otherwise provided by law.