Technical intervention management software: what is the return on investment?
If you’re looking to implement a service management software solution in your company, you naturally know that this represents a cost. In fact, it’s more like an investment – and a profitable one at that. Find out how this kind of tool can help you to improve your company management, your performance and your business in general… You’ll see that the return on investment can be fast and substantial!
More efficient business management
Thanks to technical intervention management software such as Praxedo by Luxfactory, you have access to a wide range of indicators for analyzing and steering your activity on a daily basis.
In concrete terms, there are a number of intuitive and effective tools for better managing schedules, and even adjusting them in real time to the hazards of each day’s work. By reducing downtime and optimizing your teams’ work, you can boost your sales – and therefore your profitability.
At the same time, team performance and productivity indicators help you to better understand what’s working and what’s not. In this way, you can make the most appropriate decisions to move your business in the right direction.
Reliable, standardized processes: fewer errors and greater precision
Your service management solution will include various functions to automate the creation of service reports on the technician’s side. These reports, which are no longer a source of wasted time, are also standardized.
When everyone uses the same format, it’s much easier for technicians and managers to access information. Exchanges are smoother, communication errors are avoided and you naturally become more productive.
More satisfied customers: the key to success!
It’s not just technicians in the field, who are the main users of service management software and its associated mobile app, who are positively impacted by the existence of this tool. Customers benefit too.
First example: thanks to route optimization and real-time contingency management, it’s easier and quicker to assign a technician to a job. More concretely, we reduce the time between customer contact and intervention. Reactivity is always a guarantee of satisfaction!
Second example: the use of a dedicated portal connecting customers and principals to the company will not only simplify order taking, but also deliver a modern corporate image. It’s a good way to stand out from the competition, and win more market share.
Shorter payment times
Another unavoidable argument for the profitability of technical service management software is that it can drastically reduce payment times. In fact, since all services performed are entered into the application, invoices can be generated quickly and easily.
Subsequently, this dematerialization of service management reduces invoice errors and the associated risk of disputes. It’s a way of getting paid faster, but also, and above all, of wasting less time on time-consuming administrative procedures (managing disputes, collections, etc.).
A way to simplify technicians’ work
For technicians, the use of a modern application to generate service reports quickly and intuitively simplifies life. They no longer need to waste time on administrative formalities. They can concentrate on their core business: customer satisfaction.
As a result, technicians are both more efficient and more fulfilled at work. And let’s not forget: using modern, user-friendly tools also helps build team loyalty!
Ask for a free demo of Praxedo by Luxfactory, a comprehensive technical intervention management tool that can be synchronized with your existing environment (Salesforce, SAP, Sage, etc.).